Shipping Information

Shipping Information

We offer shipping to Australia and selected international destinations. Available shipping methods, delivery timeframes and shipping rates will be shown at checkout based on your location.

Please note:

  • Delivery estimates are provided as a guide only.
  • Shipping times may vary during sale periods, launch days, public holidays or due to courier delays.
  • International orders may be subject to customs clearance, import duties or taxes depending on the destination country.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.

If you’re unsure whether we currently ship to your location, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery windows are shown at checkout and in your shipping confirmation email once your order has been dispatched.

Please keep in mind:

  • Delivery timeframes begin from the next business day after your order is placed, unless stated otherwise.
  • Processing times may be extended during high-volume periods, launches or promotional events.
  • Delivery estimates are not guaranteed and may change due to carrier or customs delays.

If your order is taking longer than expected, we recommend checking your tracking link first before contacting our team.

Track Your Order

Once your order has shipped, you’ll receive a dispatch confirmation email with your tracking link.

If you haven’t received your shipping confirmation:

  • Check your spam or junk folder
  • Confirm the email address used at checkout
  • Search your inbox for emails from LUMEA

If your tracking shows your parcel as delivered but you haven’t received it:

  • Check around your property, mailbox or safe place
  • Ask anyone at your address if they accepted the parcel
  • Check with neighbors or your building reception
  • Contact the courier directly for further delivery details

If you still can’t locate your parcel, please contact our Customer Care team within 7 days of the delivery scan so we can assist.

Changing Your Order or Shipping Address

If you need to update your order details or delivery address, please contact us as soon as possible after placing your order.

While we’ll always do our best to help, changes can only be made if your order has not yet been processed or dispatched.

Once an order has been packed or shipped, we may not be able to:

  • Change the delivery address
  • Edit product sizes, colours or quantities
  • Cancel the order

If your order has already shipped, we recommend contacting the courier directly where possible.

Missed Delivery Support

If a delivery attempt is made and no one is available to receive the parcel, the courier may:

  • Leave the parcel in a safe place
  • Reattempt delivery
  • Redirect the parcel to a nearby collection point
  • Leave instructions for rescheduling delivery

Please refer to your tracking link for the most accurate update on your delivery status.

If your parcel is being held for collection, make sure to collect it within the timeframe provided by the courier to avoid it being returned to sender.

Delayed, Missing or Marked as Delivered Orders

If your order hasn’t arrived within the estimated delivery timeframe, we recommend:

  1. Checking the tracking link in your shipping confirmation email
  2. Reviewing any courier updates or attempted delivery notices
  3. Checking around your property, mailbox, reception or parcel safe place
  4. Asking neighbors or household members if they accepted the parcel

If your order still hasn’t arrived, please contact us and include:

  • Your order number
  • Full name used at checkout
  • Delivery address
  • A brief description of the issue

If your tracking has been marked as delivered but you haven’t received the parcel, please contact us within 7 days of the delivery update.

Customs, Duties & Import Charges

For international orders, customs duties, taxes or import fees may apply depending on your destination country and local regulations.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

LUMEA is not responsible for delays caused by customs processing.

If you’re unsure whether duties or import fees apply to your order, we recommend contacting your local customs office before placing your order.

Pickup Point Delivery

In selected regions, courier partners may offer pickup point or collection point delivery.

If this option is available, you may be able to select a nearby pickup location at checkout or your parcel may be redirected there if delivery is missed.

Please monitor your tracking details carefully, as collection windows are usually limited. If a parcel is not collected within the allocated timeframe, it may be returned to sender.