Returns & Refunds
Returns & Exchanges
If something isn’t quite right, you can find information below on returns, exchanges, refunds and faulty items.
Articles
- Returns Policy
- Start a Return
- Exchange Information
- Refund Timeframes
- Returning Multiple Orders
- Faulty, Damaged or Incorrect Items
Returns Policy
If your purchase isn’t quite right, eligible items may be returned within 30 days of delivery, provided they meet our return conditions.
To be eligible for return, items must be:
- Unworn
- Unwashed
- Unused
- In saleable condition
- Free from marks, stains, perfume or deodorant transfer
The following items are not eligible for return unless faulty:
- Underwear
- Swimwear
- Bottles or drinkware
- Personalized items
- Final Sale items
Items returned in unsuitable condition may not be accepted.
Nothing in this policy affects your rights under Australian Consumer Law.
Start a Return
If you’d like to request a return or exchange, please use your order details to begin the process.
Enter your order details
- Order Number
- Email Address or Shipping Postcode
Once your request has been submitted, we’ll guide you through the next steps.
Please note that return processing may take a little longer during sale periods, launches or high-volume promotional events.
Exchange Information
Exchanges may be available for eligible items, subject to stock availability.
If you’d like a different size, please submit your return request first or contact our team for assistance.
Please note:
- Exchange stock cannot be reserved until your return has been received and approved
- If your requested item is unavailable, a refund may be issued instead
- Exchange options may vary depending on your location
Refund Timeframes
Once your return has been received and approved, refunds will be processed back to your original payment method.
Please allow:
- Up to 7 business days for your return to be reviewed and processed after it arrives
- Additional processing time for your bank or payment provider to complete the refund
Shipping charges are non-refundable unless your item is faulty or required by law.
Returning Multiple Orders
Where possible, please return items from separate orders in separate parcels.
Sending returns from different orders together may delay processing and could affect how quickly your refund is completed.
If you’ve already sent multiple orders back in one parcel, please contact our team and keep your proof of postage.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or not what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A short description of the issue
- Clear photos of the item and the fault, damage or incorrect product received
We’ll review your request and work with you to resolve it as quickly as possible.